The National Badminton Centre (NBC) is an accredited Elite Training Centre and the home of badminton in England, where talented athletes are developed to compete for England and Great Britain on the world stage. But the NBC is much more than an elite sports facility. Alongside world-class badminton courts, we offer public and professional gym facilities, fitness suites, a spin studio, meeting rooms, a popular 25-room hotel, a sports bar, restaurant, and the National Badminton Museum, all open to the public. Inviting. Inclusive. Inspiring. We are committed to delivering more for our badminton community and creating a place where people can work, rest and play. As the NBC continues to evolve and grow, you could be part of its success.

Title: Duty Manager/Fitness Instructor

Team: National Badminton Centre

Responsible to: Operations and Compliance Manager

Office Location: National Badminton Centre, Milton Keynes

Term: Permanent, full-time (37.5 h/ week)

Salary: £27,000 per annum

Role Summary:

The Duty Manager/Fitness Instructor is responsible for creating a safe, welcoming and positive environment for all visitors to the NBC, from Olympic athletes and Badminton England staff to hotel guests, health club members and other visitors. The role requires flexibility to work early morning, evening and weekend shifts, combining operational responsibility for the centre with the delivery of high-quality fitness services and member support.

The successful candidate will be customer-focused, proactive and adaptable, with the ability to work independently and as part of a team. Key responsibilities include overseeing the safe day-to-day operation of the facility, maintaining health and safety standards, completing compliance checks and records, and responding to customer needs across the site.

The role also includes monitoring the gym, supporting members with their health and fitness goals, carrying out inductions and promoting a positive fitness environment. For suitably qualified candidates, there is also the opportunity to build and deliver freelance Personal Training sessions. The successful candidate will play an important role in enhancing the member experience while ensuring the smooth and safe operation of the National Badminton Centre.

Main Responsibilities:

Customer Service and Member Engagement

• Act as an ambassador for Badminton England and the National Badminton Centre (NBC), promoting our values and delivering a positive brand experience for all visitors – including Olympic athletes, gym and badminton members, hotel lodge guests, museum visitors and staff.

• Maintain high visibility in all areas of the centre, particularly within fitness spaces, engaging with customers in a professional and positive manner that fosters achievement of individual fitness goals.

• Provide excellent customer service to all users, motivating members to reach their fitness goals and maintain a healthier lifestyle through tools such as Myzone and Egym.

• Conduct gym consultations, inductions (including junior inductions) and create tailored fitness plans and managing records and administration to track progress

• Support membership sales by conducting facility tours, understanding customer goals and aligning these with available services.

Operational & Facility Management

• Oversee day‑to‑day operations of the NBC, ensuring smooth functioning of both fitness and wider centre facilities.

• Act as a key holder, responsible for opening and closing the centre on a shift basis.

• Carry out daily operational and cleaning tasks, including gym and facility checks via OpsPal, as well as weekly equipment inspections and reporting faults to management.

• Coordinate with maintenance staff to ensure facilities are safe, well maintained and any repairs are escalated promptly.

Financial & Administrative Tasks

• Support daily financial responsibilities such as processing transactions, bookings and maintaining accurate records.

• Assist with membership sales, including onboarding and ensuring customer data is correctly recorded.

• Identify opportunities for cost efficiencies without compromising quality or member experience.

Staff Coordination

• Coordinate and support team members on shift (housekeeping, reception, fitness), ensuring smooth handovers and effective teamwork.

• Lead by example in delivering high standards of customer service and operational performance.

• Oversee contractors, ensuring compliance with permits to work and adherence to quality standards.

Compliance, Safety & Health Standards

• Ensure compliance with health and safety regulations across all areas of the building and fitness facilities.

• Complete and record regular health and safety checks, escalating any concerns appropriately.

• Maintain emergency readiness, assisting in building evacuations when required.

• Provide first aid and complete accident/incident reports in line with centre procedures.

Communication & Community Engagement

• Contribute to clear handovers and regular communication with senior management regarding operations and fitness services.

• Handle customer complaints and operational challenges professionally and proactively.

Collaborate with the Fitness & Rackets Manager and wider team to plan events and initiatives that promote community engagement and enhance member experience.

Who are we looking for?

Qualifications & Skills:

• Level 2 / 3 Fitness Instructor qualification

• Level 3 Personal Training qualification (Desirable)

• Strong interpersonal skills and a passion for the Health and Fitness Industry

• Ability to multitask and prioritise in a fast-paced environment

Additional Requirements:

• First Aid certification (training provided if needed).

• Flexibility to work shifts - mornings, evenings, weekends, and holidays as required.

Working at Badminton England:

Find out what it is like to be part of our amazing team, check out our Working at Badminton England Information page here

Application Process:

Please send us your CV along with a cover letter explaining why you’re a great fit for the role. We are looking for someone to start as soon as possible. We reserve the right to close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

Diversity & Inclusion:

"We positively celebrate Diversity & Inclusion at Badminton England. Our aim is to become the UK’s most inclusive National Governing Body - for our staff and members, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I at Badminton England, head over to our website to read out Inclusion Strategy.”