The National Badminton Centre is all set with a modern new look and we want you be a part of its reinvention. An accredited Elite Training Centre, the NBC is the home of badminton in England…where the best talent is nurtured and elite athletes are developed to compete and represent England and Great Britain on the world stage. And yet it is so much more. Of course we host world-class badminton courts open to clubs, coaches and the wider badminton community. However, we are also home to public and professional gym facilities, fitness suites and a spin studio, meeting rooms, a popular three-star 25-room hotel, a sports bar, a small restaurant and we even host the National Badminton Museum - all open to the public.’

Inviting. Inclusive. Inspiring. We are always aiming to deliver more to our badminton community. And with this modern new look, the NBC is set to be better, bolder and bring so much more to so many. We are making the National Badminton Centre a great place to work, rest and play. And you could be part of its success.

As part of the package, Badminton England offer 25 days’ holiday (rising with length of service), free gym membership for you and a partner, a cycle-to-work scheme, a pension scheme, a health cash back plan, private medical insurance, learning and development opportunities as well as legal, medical and wellbeing advice through our employee assistance programme.

Do you want to come and join us in making badminton the most inclusive and accessible sport in England? Come and join a thriving team of staff to deliver a great environment for the local community in Milton Keynes.

Title:

Duty Manager

Team:

National Badminton Centre

Responsible to:

NBC Operations Manager

Office Location:

National Badminton Centre, Milton Keynes

Salary:

£27,000

Term:

Permanent 37.50 hours per week

Role summary/ Job purpose

The Duty Manager will be responsible for providing a warm welcoming environment for all visitors to the NBC including Olympic athletes, Gym & Badminton club members, Museum guests, Hotel lodge guests and Badminton England office team. The role requires someone who is customer focused, adaptable, and capable of handling a variety of tasks and works well in a team as well as on their own initiative.

The Duty manager ensures all Health and Safety guidelines are adhered to compliance records are maintained.

Main responsibilities

Job Description

Customer Service & Operational Management:

• Proudly representing Badminton England NBC team, embodying our values and promoting a positive brand image
• Maintain visibility in all areas of the business, engaging with customers and setting the standard and be the example to team members – living BE values.
• Provide excellent customer service to all our customer types including hotel guests, gym/badminton members, ad hoc facility users and all staff.

• Oversee daily operations of the National Badminton Centre, maintaining facilities and ensuring smooth functioning.
• Key Holder – ensure the centre is opened and closed on a shift basis
• Carry out and supervise Operational checks/ cleaning tasks in accordance with Opspal including contract cleaning checks.
• Co-ordinate with the maintenance technician to ensure the centre is safe and well maintained. Reporting any repairs needed.

Financial Management:

• Handle daily financial responsibilities such as overseeing transactions and ensuring accurate record keeping for sales and bookings.
• Identify and implement cost-saving measures without compromising quality.

Staff Supervision:

• Coordinate the staff on shift (housekeeping and reception)
• Foster a motivating work environment through living our BE values.
• Evaluate contractors to ensure quality standards (Including contractor permits to work)

Compliance and Safety:

• Ensure compliance with health and safety regulations across all areas of the building
• Ensure emergency response readiness including the coordinating of evacuations.
• Work with Management to ensure adherence to procedures.
• First Aid Qualified – complete accident/incident reports follow any First Aid incidents
• Carry out facility Health and Safety Checks by using OpsPal. Escalating where necessary

Communication:

• Facilitate effective handovers, resolve issues proactively, and communicate regularly with senior management.
• Handle customer complaints, operational challenges, and sales inquiries efficiently.

Qualifications & Skills:

• Excellent customer service skills
• Excellent communication and familiarity with health and safety regulations.
• Ability to multitask and prioritise in a fast-paced environment.
• Competent IT skills
• Previous supervisory experience

Additional Requirements:

• First Aid certification (training provided if needed).
• Flexibility to work evenings, weekends, and holidays as required.

Other Duties

• To comply with the requirements of Badminton England’s procedures and policies
• To undertake such other duties as may be appropriate to achieve the objectives of the post (or as may be allocated).

Working at Badminton England:

Find out what it is like to be part of our amazing team, check out our Working at Badminton England Information page here

Our Benefits:

Find out more about the benefits of working at Badminton England here

“We positively celebrate Diversity & Inclusion at Badminton England. Our aim is to become the UK’s most inclusive National Governing Body - for our staff and members, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I at Badminton England, head over to our website to read out Inclusion Strategy.”

Closing Date: Friday 3rd January 2025

Interviews: Week commencing 6th January 2025