The National Badminton Centre is all set with a modern new look and we want you be a part of its reinvention. An accredited Elite Training Centre, the NBC is the home of badminton in England…where the best talent is nurtured and elite athletes are developed to compete and represent England and Great Britain on the world stage. And yet it is so much more. Of course we host world-class badminton courts open to clubs, coaches and the wider badminton community. However, we are also home to public and professional gym facilities, fitness suites and a spin studio, meeting rooms, a popular three-star 25-room hotel, a sports bar, a small restaurant and we even host the National Badminton Museum - all open to the public.’

Inviting. Inclusive. Inspiring. We are always aiming to deliver more to our badminton community. And with this modern new look, the NBC is set to be better, bolder and bring so much more to so many. We are making the National Badminton Centre a great place to work, rest and play. And you could be part of its success.

As part of the package, Badminton England offer 25 days’ holiday (rising with length of service), free gym membership for you and a partner, a cycle-to-work scheme, a pension scheme, a health cash back plan, private medical insurance, learning and development opportunities as well as legal, medical and wellbeing advice through our employee assistance programme.

Do you want to come and join us in making badminton the most inclusive and accessible sport in England? Come and join a thriving team of staff to deliver a great environment for the local community in Milton Keynes.

Title:

Receptionist

Team:

National Badminton Centre

Responsible to:

NBC Hotel/Reception Manager

Office Location:

National Badminton Centre, Milton Keynes

Salary:

£24,375

Term:

Permanent 37.5 hours per week

Role summary/ Job purpose

(Can be in form of list/points)

The Receptionist will be responsible for providing a warm welcoming environment for all visitors to the NBC including Olympic athletes, Gym & Badminton club members, Museum guests, Hotel lodge guests and Badminton England office team. The role requires someone who is customer focused, adaptable, and capable of handling a variety of tasks and works well in a team as well as on their own initiative.

Main responsibilities

Job Description

Customer Service & Operational Management:

• Create a warm, welcoming environment for all customers and team members

• Provide excellent customer service to all guests – being open, friendly, confident and approachable

• Proudly representing Badminton England team, embodying our values and promoting a positive brand image
• Handling transactions with ease and operating the cashless register efficiently
• Answering the telephone/emails in a prompt, friendly efficient way in order to direct callers to the appropriate contact point for both the National Badminton Centre and Badminton England
• Manage all members and visitors queries by resolving or escalating as necessary
• Maintain an organised front desk area, ensuring it is always tidy and presentable
• Assist with the daily operations of the National Badminton Centre, maintaining facilities and ensuring smooth functioning
• Key Holder – assisting with the centre opening and closing on a shift basis
• Carry out cleaning tasks in accordance with operational procedures and inhouse system - Opspal
• Process transactions through square and ensuring accurate record keeping for sales and bookings
• Book in conference room bookings
• Place orders where relevant
• Provision of administration support to other members of the team when required.

Compliance and Safety:

• Ensure compliance with health and safety regulations across all areas of the building
• Ensure emergency response readiness including assisting with the coordination of evacuations.
• First Aid Qualified – complete accident/incident reports follow any First Aid incidents

Communication:

• Contribute to effective handovers about your areas of responsibility.
• Manage customer complaints, operational challenges, and sales inquiries efficiently.
• Respond to all booking.com messages and reviews in a timely manner.
• Foster a motivating work environment through living our BE values.
• Actively encourage all lodge guests/potential lodge customers to book direct through the National Badminton Centre website.

Qualifications & Skills:

• Team player, keen to develop ideas to improve our customer experiences
• Strong customer service skills
• Excellent communication skills
• Ability to multitask and prioritise in a fast-paced environment
• Great PC Skills – ability to use a variety of software packages including excel

Additional Requirements:

• First Aid certification (training provided if needed)
• Flexibility to work evenings, weekends, and holidays as required

Other Duties

• To comply with the requirements of Badminton England’s procedures and policies
• To undertake such other duties as may be appropriate to achieve the objectives of the post (or as may be allocated).

Benefits as a Reception Assistant Include

• 25 days holiday per annum, rising by 1 day to a maximum of 30 days per year
• Employer pension scheme and other wellbeing benefits
• Free meals while on duty
• Employee assistance program

Working at Badminton England:

Find out what it is like to be part of our amazing team, check out our Working at Badminton England Information page here

Our Benefits:

Find out more about the benefits of working at Badminton England here

“We positively celebrate Diversity & Inclusion at Badminton England. Our aim is to become the UK’s most inclusive National Governing Body - for our staff and members, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I at Badminton England, head over to our website to read out Inclusion Strategy.”

Closing Date: Friday 3rd January 2025

Interviews: Week commencing 6th January 2025